Privacy Policy for ABB CAR RENTAL AND LOGISTICS INC.
Welcome to the website of ABB CAR RENTAL AND LOGISTICS INC. We are committed to protecting the privacy and confidentiality of the personal information of our clients, website visitors, and other individuals with whom we interact. This Privacy Policy describes how we collect, use, disclose, and protect personal information in the course of operating our car rental and logistics services in Canada, in compliance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and any provincial privacy laws that may apply.
1 – What is Personal Information?
Personal information is information about an identifiable individual. This includes, but is not limited to, your name, address, email address, phone number, driver’s license number, payment information, vehicle preferences, travel history, and any other information that identifies you or could reasonably be used to identify you.
2 – Collection of Personal Information
We collect personal information when you:
- Rent a Vehicle:This includes information necessary for vehicle rental agreements, such as your name, contact details, driver’s license information, payment card details, and insurance information.
- Utilize Logistics Services:This may include contact details, shipping addresses, details about goods being transported, and payment information.
- Create an Account:If you register for an account on our website.
- Make an Inquiry or Request a Quote:When you contact us via forms, email, or phone.
- Subscribe to Newsletters or Marketing Communications:If you opt-in to receive updates from us.
- Participate in Surveys or Promotions:
- Visit Our Website:We automatically collect certain information about your device and Browse activity through cookies and similar technologies (see Section 6 below).
3 – Purposes for Collecting and Using Personal Information
We collect and use your personal information for the following purposes:
- To Provide Car Rental Services:To process bookings, manage rental agreements, verify identity, facilitate vehicle pick-up and drop-off, manage payments, and handle insurance claims.
- To Provide Logistics Services:To arrange transportation of goods, manage shipping details, track deliveries, process payments, and provide customer support.
- To Communicate with You:To respond to inquiries, send booking confirmations, provide updates on logistics shipments, and send relevant service-related notifications.
- For Account Management:To manage your online account, track your rental and logistics history, and facilitate future transactions.
- For Billing and Payment Processing:To process payments for services rendered.
- For Internal Business Operations:For record-keeping, internal reporting, data analysis, improving our services, and managing our fleet and logistics network.
- For Marketing and Promotional Purposes:With your consent, to send you information about our services, special offers, and promotions that may be of interest to you. You can opt-out of these communications at any time.
- For Security and Fraud Prevention:To protect our assets, detect and prevent fraud, and ensure the safety of our vehicles, personnel, and customers.
- To Comply with Legal and Regulatory Requirements:To meet our obligations under Canadian laws, including tax, financial, and transportation regulations.
4 – Disclosure of Personal Information
We may disclose your personal information to third parties in the following circumstances:
- Service Providers:To third-party service providers who perform functions on our behalf, such as payment processors, IT service providers, customer support, marketing agencies, and roadside assistance providers. These third parties are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
- Affiliates and Partners:To our affiliates or business partners involved in providing our services, such as other rental agencies in our network or logistics partners for specific routes.
- Insurance Companies:In the event of an accident or claim related to a rental vehicle or logistics shipment.
- Law Enforcement and Regulatory Authorities:When required by law, court order, or to cooperate with government and regulatory bodies.
- Emergency Situations:In situations involving imminent danger to life or property.
- Business Transfers:In connection with a merger, acquisition, sale of assets, or other corporate change, where personal information may be transferred as part of the business assets.
- With Your Consent:We may disclose your information for other purposes with your express consent.
5 – Consent
By providing us with your personal information, you consent to our collection, use, and disclosure of that information as described in this Privacy Policy.
- Express Consent:We will obtain your express consent for certain uses or disclosures of your personal information, particularly for marketing purposes.
- Implied Consent:In some cases, your consent may be implied if you voluntarily provide your information for a clear purpose (e.g., providing your driver’s license details to rent a car implies consent for us to use it for the rental agreement).
- Withdrawal of Consent:You have the right to withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may affect our ability to provide you with certain services. To withdraw your consent, please contact our Privacy Officer (see Section 10).
6 – Cookies and Other Technologies
Our website uses cookies and similar technologies (e.g., pixels, web beacons) to enhance your Browse experience, analyze website traffic, and for marketing purposes.
- Cookies:Small text files placed on your device by websites that you visit. They are widely used to make websites work more efficiently and to provide information to the site owners.
- How We Use Them:
- Essential Cookies:Necessary for the website to function (e.g., for login, booking processes).
- Analytical/Performance Cookies:Help us understand how visitors interact with our website by collecting and reporting information anonymously (e.g., number of visitors, most popular pages).
- Functionality Cookies:Allow the website to remember choices you make (e.g., language preference) and provide enhanced, more personal features.
- Targeting/Advertising Cookies:Used to deliver advertisements more relevant to you and your interests.
- Your Choices:Most web browsers allow you to control cookies through their settings. You can choose to accept or reject cookies, or to be notified when a cookie is set. Please note that disabling cookies may affect the functionality of our website.
7 – Third-Party Websites
Our website may contain links to third-party websites that are not operated by us. This Privacy Policy does not apply to those third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.
8 – Security of Personal Information
We implement reasonable physical, technical, and administrative safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. These measures include:
- Secure servers and data encryption.
- Restricted access to personal information to authorized employees and contractors on a “need-to-know” basis.
- Regular security audits and updates.
Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
9 – Retention of Personal Information
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations (e.g., for tax or insurance purposes). When personal information is no longer needed, we securely destroy or de-identify it.
10 – Your Rights
Under Canadian privacy laws, you have certain rights regarding your personal information:
- Right of Access:You have the right to request access to the personal information we hold about you.
- Right to Rectification/Correction:You have the right to request correction of any inaccuracies in your personal information.
- Right to Withdraw Consent:As outlined in Section 5.
- Right to Lodge a Complaint:If you believe we have not complied with applicable privacy laws, you have the right to lodge a complaint with the Privacy Commissioner of Canada or the relevant provincial privacy commissioner.
To exercise these rights, please contact our Privacy Officer.
11 – International Data Transfers
As we may use service providers or affiliates located outside of Canada, your personal information may be processed and stored in other countries. In such cases, your information may be subject to the laws of those other jurisdictions, which may be different from Canadian privacy laws. We will take reasonable steps to ensure that your personal information is protected to a comparable level of protection as under Canadian law when transferred internationally.
12 – Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the revised Privacy Policy on our website with the “Last Updated” date. We encourage you to review this policy periodically. Your continued use of our services or website after any changes indicates your acceptance of the updated policy.
13 – Contact Our Privacy Officer
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Officer at:
Privacy Officer ABB CAR RENTAL AND LOGISTICS INC.
Adresses : 70 Penetang St APPT 1A Barrie ON L4M 1Y9 Canada
Phone : +18193198362
Email : contact@carrentalandlogistics.ca